Call center

Staying organised is everything.CEC guides you in the right direction.

Running a call center is not easy. With CEC it will become a little bit easier.

Make it easy to have multiple teams

Manage large volumes of customer interactions

Various channels. Teams working with different setups. Queues and intelligent routing. CEC can be the motor in your large machine of a call center.

Arrange the teams and the queues you need. Organise the flow that works for your organisation.
Monitor all incoming calls (and other interactions) on the CEC dashboard.
Skyview lets team leaders and managers know the progress of the teams.
Encourage your agents productivity with the leaderboard everyone can see on Skyview!

Monitor incoming interactions

A variety of modules

Create your unique setup and beat the competition

No matter if your call center is for one company or multiple, there is a unique set up that is perfect for you.

connectel omnichannel solution
Eviexa is the perfect tool for all those customer satisfaction surveys.
Speech Analytics can help you optimise your efforts.
Make sure the right questions are being asked by using our scripting tool.
Don't miss all the communication channels that are available to you!
Buy CEC

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Book a meeting

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Book a demo

Maybe you just want to look at a the system? Then click here to book a demo!

milvik bima

“The call centre tool is really very nice because it give real time feedback to the users; both Customer care executives & Supervisors. And It has improved the accountability & responsibility to the team. It also increase our efficiency being linked with our CRM tool when a customer calls in his details just popups on the screen which increases the speed in Average Handling Time.”

Timothy – Call center Manager @Mobisol Rwanda