E-commerce and Retail

The right customer support can increase your revenue.

Your sales depends on the brand you have built. The brand depends partially on the relationship you build with your customers.

Make the most of that relationship

CEC is the perfect support when e-commerce and retail work towards better customer relationships. We know what technology can do for you. We can in a partnership create a process that actually helps your attempts.  No more technology that stops us from doing what we are trying to do!

Customer Journey

The a full picture of the Customer Journey in one view.

Contact Management

A light CRM system which is connected to the Customer Journey view.

Integrations

Integrate systems of your choice to create a solution that fits your needs.

cec solution

Wrap your head around omnichannel and you reap the rewards that will make your competition envious!

cec social media channel
Queueing & Routing

Don't ever miss an interaction thanks to the powerful queueing and routing system.

Chat tools

Every necessary chat tool available(webchat, social media, integrate chat tool of your choice).

Phone support

The powerful voice channel lets you push the limits for your phone support.


More relevant pages if you are working with e-commerce and retail


kitchentime

Here is what we love about CEC!

The platform has all the features that are necessary for small businesses. Including customized routes for the phone lines, queues, wide range of user tools and good application that also allows full customization. We also appreciate that it was possible to integrate Zendesk into it and do easy, fast follow ups with other departments and suppliers on customers queries.

– Anna, Head of Customer Service @ KitchenTime

Join the CEC community

Do what Kitchentime and other e-commerce and retail companies already have done!

Buy CEC

Do you have enough information to take the step to buy the CEC solution? Then Click here!

Book a meeting

Do you have questions about the CEC solution? Then contact us to book a meeting to discuss CEC!

Book a demo

Maybe you just want to look at a the system? Then click here to book a demo!