Data and Analysis
Data is crucial when tracking your performance and exploring potential improvements. By combining historical analysis, real-time data and customer surveys the Connectel solution helps both identify and suggest future improvements.
Automate customer surveys, capture feedback in real-time and use the insights to coach your agents and improve CSAT scores. Understand how SLA benchmarks are met, see current waiting times and average errand time to ensure everything is running smoothly. Set up a dashboard and combine your favourite overviews with the nitty gritty details that are unique and relevant for your customer service department.
Our dashboard and analysis tools are developed to maximize your teams performance.